Troubleshooting
This chapter describes the most common installation problems and how to solve them. I accidentally denied all access to the server manager forms.Log in as
root or with the server's user account, and edit the NSHOME/admserv/ns-admin.conf file. There is a line for allowed hosts or allowed IP addresses. Use wildcard patterns, or modify the lines to include your host and address, save the file, and then restart the administration server. The format for the HOSTS parameter is:
HOSTS (<server> | <server> | <server> | . . . )where <server> is a host name such as:
directory.aceindustry.comYou can use wildcards with these host names. For example, to allow any machine in the ace industry domain to access the server manager, enter:
HOSTS (*.aceindustry.com)You can allow hosts using specific IP addresses to access the server manager by using the Addresses parameter:
Addresses (<IP> | <IP> | <IP> | . . . )where <IP> is the host's IP address. For example:
Addresses (255.255.255.255 | 255.255.255.256)Clients cannot locate the server.
First, try using the host name. If that does not work, use the fully qualified name (such as
www.domain.com), and make sure the server is listed in the DNS. If that does not work, use the IP address.
The port is in use.You probably did not shut down a server before you upgraded it. Shut down the old server, then manually start the upgraded one. Another installed server might be using the port. Make sure the port you have chosen is not already being used by another server. I've forgotten the administration user name and password.
In the
admserv directory in your server root directory, edit the admpw text file, which contains a line of text similar to the following:
admin:lnOVeixulqkmU